Works as described. Thank you very much for the fast and secure shipping
Copy of FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
How long does delivery take?
Delivery time depends on the product and is displayed directly on the product page.
As soon as your order has been shipped, you will receive a shipping confirmation by email, including tracking information.
Where does Roofify deliver?
We ship our products worldwide - except Asia.
The available shipping options, shipping costs, and estimated delivery time for your delivery country are automatically displayed at checkout.
Do I have to pay customs duties or import fees for international orders?
For deliveries outside the European Union, customs duties, taxes, or import fees may apply depending on the destination country. These are charged by the relevant authorities in the respective country and must be paid by the recipient.
How much does shipping cost?
Within Germany, we offer free shipping on orders over €250 net.
For all other countries, shipping costs are calculated automatically at checkout and displayed transparently before you complete your order.
What payment methods does Roofify offer?
We offer various secure payment options. The available payment methods are displayed at checkout.
Among other options, you can pay with PayPal, PayPal Pay Later, credit card, and other available payment methods.
Can I pay for my order in installments?
Yes. Via PayPal Pay Later You can conveniently pay for your order in monthly installments. You can select this directly during the ordering process.
Can I change or cancel my order after placing it?
As long as your order has not yet been shipped, we will of course try to accommodate changes or cancellations.
Please contact us as soon as possible by phone or email.
How does a return work?
You can cancel your order within 30 days after receiving the goods revoke.
You can find all information about returns and refunds on our page “Returns & Refunds”.
What should I do if my delivery arrives damaged?
If your delivery arrives damaged or an item is missing, please contact us promptly and, if possible, send photos of the damage.
We will find a suitable solution as quickly as possible.
Does Roofify exclusively sell professional tools?
Our range is primarily aimed at professional roofers, sheet metal workers, and carpenters.
Of course, ambitious DIY enthusiasts can also order from us and benefit from the same expert advice and high-quality branded tools.
Can I order as a private customer?
Yes. Both private customers and business customers and tradespeople can order from Roofify.
Are there any discounts or free shipping?
Yes. From time to time, we offer special promotions or discounts. The respective conditions and promotion periods are announced directly in the shop.
How can I contact customer service?
We will be happy to help you.
📧 Email: sales@roofify.shop
☎️ Phone: +49 2241 54 52 436
💬 WhatsApp: +49 176 25 85 70 72
Support hours:
Monday to Friday | 07:30–14:30
If your request takes a little longer to process, we will of course keep you informed about its current status.
Further questions
How long is the delivery time at Roofify?
The delivery time depends on availability and the product:
Germany: approximately 1–3 business days (for advance payment, from receipt of payment).
EU countries: approximately 4–8 business days.
Pre-orders / freight goods: Shipping takes place immediately after the goods arrive or after an individual appointment has been arranged.
Germany: approximately 1–3 business days (for advance payment, from receipt of payment).
EU countries: approximately 4–8 business days.
Pre-orders / freight goods: Shipping takes place immediately after the goods arrive or after an individual appointment has been arranged.
What order value qualifies for free shipping?
Within Germany: Free shipping for orders of €250 net or more (does not apply to freight goods).
Below €250 net: Shipping costs will be calculated transparently at checkout before purchase.
Below €250 net: Shipping costs will be calculated transparently at checkout before purchase.
Does Roofify offer express shipping?
No, we currently do not offer express shipping. All orders are delivered as quickly as possible by our reliable partners (DHL, DPD, GLS, UPS, FedEx or freight carrier).
What payment methods are available?
We offer flexible and certified payment methods:
Advance payment / bank transfer: Save 2% with the discount code SKONTO2 at checkout.
Credit & debit cards: Visa, Mastercard, American Express.
Express pay: Apple Pay, Google Pay, PayPal.
Invoice & instalment purchase: Via Klarna or PayPal instalment payments.
Advance payment / bank transfer: Save 2% with the discount code SKONTO2 at checkout.
Credit & debit cards: Visa, Mastercard, American Express.
Express pay: Apple Pay, Google Pay, PayPal.
Invoice & instalment purchase: Via Klarna or PayPal instalment payments.
How does instalment payment through PayPal work?
For orders of €199 or more, you can conveniently finance your tools through monthly instalments via PayPal. Simply select “PayPal instalment payments” at checkout - no additional paperwork or registration with Roofify required.
How do I use the 2% discount for advance payment?
Enter the discount code SKONTO2 at checkout and transfer the amount within 21 days.
⚠️ Important: The discount applies exclusively to manual bank transfers. If you use another payment service provider, the discount will be cancelled.
⚠️ Important: The discount applies exclusively to manual bank transfers. If you use another payment service provider, the discount will be cancelled.
How long can I return items?
We grant a voluntary extended 30-day return period from receipt of the goods (the statutory period is 14 days). The items must be unused, complete and in their original packaging.
How do I initiate a return and who pays the costs?
Send an email to support@roofify.de or use our online returns service.
Return shipping costs: In the case of a standard withdrawal, the buyer bears the return shipping costs.
Optional service: We will be happy to provide you with a return label. We charge a low flat fee of €9.99, which will be deducted from your refund.
Damaged/incorrect goods: We will of course cover the return costs in full!
Return shipping costs: In the case of a standard withdrawal, the buyer bears the return shipping costs.
Optional service: We will be happy to provide you with a return label. We charge a low flat fee of €9.99, which will be deducted from your refund.
Damaged/incorrect goods: We will of course cover the return costs in full!
How are bundles (product sets) refunded in the case of a partial return?
Full return: You will receive a refund of the full bundle price.
Partial return: If you return only individual items from a set, the item you keep will be charged at the regular individual price, and the set price advantage will no longer apply.
Partial return: If you return only individual items from a set, the item you keep will be charged at the regular individual price, and the set price advantage will no longer apply.
Does Roofify sell exclusively professional tools?
Yes. Our range is specifically geared toward professionals in the roofing trade (roofers, sheet metal workers, carpenters) as well as quality-conscious users. We carry top brands such as MASC, WUKO, FALZSID, FREUND, Dräco, Buschmann Tools, Leister, Hikoki, and many more.
Does Roofify also offer tools for specialized techniques?
Yes! Whether you are looking for tools for double-lock standing seam roofing (e.g., roll benders, seam closers), cordless machines for beading and nibbling, slate roofing tools, or certified protective equipment for asbestos disposal (TRGS 519) - you will find it all here.
Can business and private customers place orders?
Yes, both! We supply trade businesses, commercial customers, roofing companies, as well as ambitious DIY enthusiasts and private individuals.
How can I contact Roofify customer service?
Our specialist team consists of experienced tradespeople and e-commerce specialists. You can reach us quickly and directly:
📧 Email: support@roofify.de (usually replies within 4 hours)
💬 WhatsApp: +49 176 25 85 70 72 (direct chat)
📞 Phone: +49 2241 54 52 436
💬 Live chat: Directly at the bottom right of the shop via Shopify Inbox
📧 Email: support@roofify.de (usually replies within 4 hours)
💬 WhatsApp: +49 176 25 85 70 72 (direct chat)
📞 Phone: +49 2241 54 52 436
💬 Live chat: Directly at the bottom right of the shop via Shopify Inbox
Does Roofify also offer cordless systems and mobile machines for construction sites?
Yes. For time- and effort-saving work directly on site, we offer mobile solutions such as cordless beading machines (e.g., Buschmann AccuBeader), electric seam closers (e.g., Wuko Sprinter, Double Falz Seamer), cordless strip nailers (e.g., HiKoki, Prebena), and cordless hot-air tools from Leister.
What is the difference between standard sheet metalworking tools and tools with plastic / non-marring jaws?
Tools with PVC or plastic jaws (e.g., from FALZSID or FREUND) prevent unsightly scratches and pressure marks when bending and seaming. They are indispensable when working with painted sheet metal, aluminum, zinc, or copper in visible areas (e.g., on parapets, eaves, or verges).
Does Roofify offer engraved gifts or master craftsman bowls for anniversaries?
Yes! We offer traditional decorative and commemorative hammers (forged and galvanized in gold, chrome, or antique copper finishes). These can be personalized with an individual engraving upon request and delivered in an elegant wooden presentation box - ideal as a gift for a journeyman's or master craftsman's examination, an anniversary, or retirement.
Does Roofify offer products for certified asbestos disposal (TRGS 519)?
Yes. For compliant roof renovation of existing buildings, we offer the legally required PPE and disposal equipment:
Respiratory protection: FFP3 fine dust masks (e.g. 3M Aura 9332+ with exhalation valve).
Protective clothing: Antistatic disposable coveralls (Cat. III Type 5/6).
Packaging & transport: Special asbestos big bags (e.g. for corrugated sheets up to 320 cm), residual fiber binders, as well as barrier tape and warning stickers.
Respiratory protection: FFP3 fine dust masks (e.g. 3M Aura 9332+ with exhalation valve).
Protective clothing: Antistatic disposable coveralls (Cat. III Type 5/6).
Packaging & transport: Special asbestos big bags (e.g. for corrugated sheets up to 320 cm), residual fiber binders, as well as barrier tape and warning stickers.
Can I also request large equipment or special tool sizes through Roofify?
Yes. If you need specialized workshop machines (such as segmented folding machines from DRÄCO, coil carts, or unwinding systems from MASC) or unlisted diameters (e.g. for pipe expanders or bi-metal hole saws), our specialist team will be happy to prepare an individual quote for you.
Does Roofify also offer expert advice before purchase?
Absolutely. Our team consists of experienced professionals from the roofing and carpentry trades. You can contact us directly by email, WhatsApp, or phone at any time with difficult detailed questions about standing seam projects, insulation material cutting, or selecting the right nailer.
Which tool is best suited for closing double standing seams on metal roofs?
For professional roofing work, the BUSCHMANN TOOLS 2-in-1 angle seam closer is ideal, as it enables pre-folding and closing in a single step and is suitable for all common metals.
Is there a tool that enables pre-folding and closing a standing seam in a single step?
Yes, this model combines both work steps in one tool, saving time and reducing tool changes on the job site.
Can I work with different metals such as stainless steel, copper, and aluminum using an angle seam closer?
The BUSCHMANN TOOLS 2-in-1 angle seam closer is compatible with stainless steel, copper, zinc, aluminum, and galvanized steel up to 0.8 mm, depending on the material.
What is the advantage of a 2-in-1 angle seam closer over conventional seam tools?
A single tool covers two work steps, saving working time and enabling more uniform seam connections.
How can I best avoid material damage when closing standing seams?
Plastic and rubber inserts on the contact surfaces prevent scratches and pressure marks and reliably protect sensitive metals.