FAQ – Frequently Asked Questions

How long does delivery take?

The delivery time depends on the respective product and is displayed directly on the product page.

As soon as your order has been shipped, you will receive a shipping confirmation including tracking information via email.

Where does Roofify deliver to?

We ship our products worldwide – with the exception of Asia.

The available shipping options, shipping costs, and the estimated delivery time are automatically displayed in the checkout for your delivery country.

Do I have to pay customs or import duties on international orders?

For deliveries outside the European Union, customs duties, taxes, or import fees may apply depending on the destination country. These are levied by the relevant authorities of the respective country and must be borne by the recipient.

How much are the shipping costs?

Within Germany, we offer free shipping on orders over €250 net.

For all other countries, shipping costs are automatically calculated at checkout and displayed transparently before you finalize your order.

Which payment methods does Roofify offer?

We offer various secure payment options. The available payment methods will be displayed to you at checkout.

Among others, you can pay with PayPal, PayPal Installments, credit card, and other offered payment methods.

Can I pay for my order in installments?

Yes. You can pay for your order conveniently in monthly installments via PayPal Installments. The selection is made directly during the checkout process.

Can I change or cancel my order after it has been placed?

As long as your order has not yet been shipped, we will of course try to accommodate changes or cancellations.

Please contact us as soon as possible by phone or email to arrange this.

How does a return work?

You can cancel your order within 30 days of receiving the goods.

All information regarding returns and refunds can be found on our "Returns & Refunds" page.

What should I do if my delivery arrives damaged?

If your shipment is damaged or an item is missing, please contact us promptly and send photos of the damage if possible.

We will find a suitable solution for you as quickly as possible.

Does Roofify exclusively sell professional tools?

Our product range is primarily aimed at professional roofers, tinsmiths, and carpenters.

Of course, ambitious DIY enthusiasts can also order from us and benefit from the same expert advice and high-quality brand tools.

Can I order as a private customer?

Yes. Both private customers as well as commercial customers and craft businesses can order from Roofify.

Are there any discount promotions or free shipping?

Yes. From time to time, we offer special promotions or discount campaigns. The respective conditions and promotional periods will be announced directly in the shop.

How can I reach customer service?

We are happy to help you.

📧 Email: sales@roofify.shop
☎️ Phone: +49 2241 54 52 436
💬 WhatsApp: +49 176 25 85 70 72

Support Hours:
Monday to Friday | 07:30–14:30

Should your request require a bit more time, we will of course keep you updated on the current status of your request.