💳 Payment Methods & 📦 Shipping Terms – ROOFIFY

I. Payment Methods

We offer the following payment methods:

Advance Payment / Bank Transfer (2% Discount)

Transfer the invoice amount to our bank account in advance. By selecting this payment method, we grant you a 2% discount if you enter the discount code SKONTO2 during checkout.

• Please note: The discount applies exclusively to payment via manual bank transfer. If the code is used unauthorized in combination with other payment service providers (e.g., PayPal or credit card), the discount will be voided and the difference will be invoiced or the order will be canceled.

Our Bank Details:

• Recipient: Stöcker & Siepmann-Derks GbR
• Financial Institution: Kreissparkasse Köln
• IBAN: DE40 3705 0299 0002 0407 67
• BIC/SWIFT: COKSDE333XXX

Important information regarding processing:

• Purpose of Payment: Please be sure to state your order number as the payment reference.
• Payment Deadline: The invoice amount is to be transferred to our account within 21 days of the contract conclusion. If we do not receive payment within this time, we reserve the right to cancel the order. The time of payment receipt is determined by the credit to our account.
• 📌 Shipping: Your goods will be shipped only after full payment is received.

💳 Credit & Debit Cards

We accept:

• Visa
• Mastercard
• American Express

The account will be charged immediately upon completion of the order.

📱 Apple Pay & Google Pay

Fast and secure payment directly via your device.

• 📌 Payment is authorized immediately upon order completion.

🅿️ PayPal

Convenient payment via PayPal.

• 📌 Shipping takes place after successful payment confirmation.
• 📌 PayPal's terms of use apply.

🧾 Klarna (Invoice & Installment Purchase)

In cooperation with Klarna, we offer:

• Purchase on account
• Installment payments
• 📌 Payment processing is handled by Klarna Bank AB.
• 📌 Availability is subject to a positive credit check.

🌍 Local Payment Methods (Depending on Country)

Depending on the delivery country, additional payment methods are available, such as:

• EPS (Austria)
• iDEAL (Netherlands)
• Bancontact (Belgium)

🔒 Security

All payments are made via certified and encrypted payment providers.

• 📌 We do not store sensitive payment data.

⚠️ General information regarding payment methods

• The payment methods actually available will be displayed during checkout.
• We reserve the right to exclude individual payment methods in specific cases.
• Depending on the payment method selected, shipping will only occur after successful payment confirmation by the service provider.

II. Shipping Terms

1. Shipping Area

Delivery takes place within Germany, to countries of the European Union, as well as selected international destinations. Countries supplied include in particular:

• Germany
• All EU member states
• United Kingdom (UK)
• Norway
• USA, Canada, Australia

❌ Exclusion: Delivery to other countries – in particular China, Japan, or Korea – is currently excluded. 👉 The currently available delivery countries will be bindingly displayed during checkout.

2. Shipping Costs

Shipping costs depend on the delivery address, weight, size of the order, and the selected shipping method, and will be bindingly displayed in the checkout before the order is completed.

• ✅ Free shipping from €250 net order value: Applies exclusively to deliveries within Germany (unless otherwise stated).
  
  
• 📌 Freight forwarding items: Heavy or bulky tools that must be delivered via freight forwarding are generally excluded from free shipping. Freight forwarding will always be charged!
  
  
• ⚠️ Customs, taxes & fees for international orders: For deliveries to countries outside the EU (e.g., Switzerland, United Kingdom, Norway, USA, Canada, Australia), additional customs, import fees, and taxes may apply. These costs are not calculated or shown by us and must be borne by the buyer without exception.

3. Promotional Shipping (e.g., Black Friday, Special Promotions)

Within the framework of time-limited special promotions (e.g., Black Friday, Cyber Week, anniversary promotions), free or discounted shipping may be granted. This applies exclusively to deliveries within Germany.

• ⚠️ Important note: These promotions are valid exclusively on the respective promotion day or within the defined promotional period. Subsequent consideration or reimbursement is excluded, even if the order is placed shortly before or after the promotional period.

4. No subsequent refunds for shipping cost changes

Should shipping costs change subsequently due to price adjustments by our shipping service providers or internal calculation adjustments, there is no claim for a refund of the difference for orders already completed. Likewise, there is no claim for additional payment if shipping costs increase subsequently.

• ❗ The shipping cost amount confirmed in the checkout at the time of the order always applies.

5. Delivery Time (non-binding guideline)

The stated delivery times are non-binding guidelines. As a rule, the delivery time is:

• 🇩🇪 Germany: 1-3 working days
• 🇪🇺 EU: 4–8 working days
• 📌 Start of delivery time: For advance payment, the delivery time begins on the day after the full payment is received (credit to our account).
• ⚠️ Delays: Deviations due to force majeure, supply shortages, strikes, customs clearance, or seasonal workload of shipping providers are possible and do not entitle to claims for damages within the legally permissible framework.

6. Shipping Service Providers & Transfer of Risk

Shipping is carried out by one of the following providers:

• DHL, DPD, GLS
• UPS, FedEx
• Freight forwarding (for heavy or bulky tools)

The selection of the appropriate shipping service provider is at the discretion of Roofify. We focus here particularly on efficiency, reliability, and sustainability to avoid unnecessary transport routes.

• ➡️ For entrepreneurs (§ 14 BGB): The risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover to the shipping service provider.
• ➡️ For consumers (§ 13 BGB): The risk only passes to the customer upon handover of the goods to the customer.

7. Partial Deliveries

Partial deliveries are permitted insofar as they are reasonable for you as a customer. You will only incur additional shipping costs for this if this has been expressly agreed upon in advance.

8. Returns & Refunds

Should a return occur, refunds are always made via the payment method originally used for the purchase for security reasons.

• 📌 Details and deadlines for this can be found in our Cancellation Policy.