Privacy Policy – Responsible Body

Stöcker & Siepmann-Derks GbR (Roofify Shop)
Alte Poststr. 2
53840 Troisdorf
Germany
Email: support@roofify.de

The Roofify Shop takes the protection of your data very seriously. With this privacy policy, we inform you about the type, scope, and purpose of personal data processing as well as your rights. For questions regarding data protection, you can reach us at any time using the contact details provided above.

General Terms and Conditions (GTC)

Stöcker & Siepmann-Derks GbR (Roofify Shop)

§ 1 Scope and Contracting Parties

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts for the delivery of goods concluded between Stöcker & Siepmann-Derks GbR, Alte Poststr. 2, 53840 Troisdorf, Email: support@roofify.de (hereinafter "Seller" or "Roofify") and the customer via the online shop at roofify.de (or roofify.shop).

(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 German Civil Code (BGB)). An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction (§ 14 BGB).

(3) Deviating or conflicting terms and conditions of the customer do not become part of the contract unless the seller has expressly agreed to their validity in writing.

§ 2 Conclusion of Contract and Order Process

(1) The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller but serve for the submission of a binding offer by the customer.

(2) The customer can submit the offer via the online order form integrated into the online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer for the goods contained in the shopping cart by clicking the button that concludes the ordering process ("Buy Now" / "Order with obligation to pay").

(3) The seller can accept the customer's offer within five days:

• by sending a written order confirmation or an order confirmation in text form (email), whereby the receipt by the customer is decisive, or
• by delivering the goods to the customer, or
• by requesting payment from the customer after placing their order (e.g., with PayPal-Express or instant payment).

If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives first occurs. The period for acceptance of the offer begins on the day after the offer is sent by the customer and ends with the expiry of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.

§ 3 Prices, Shipping Costs and Payment Terms

(1) The stated prices are total prices including the statutory German value-added tax (if prices are shown for B2C). Net prices shown for B2B customer views are exclusive of the respective valid statutory value-added tax. Additionally incurred delivery and shipping costs are shown separately in the respective offer or during checkout.

(2) For deliveries to countries outside the European Union (e.g., Switzerland, United Kingdom, USA), additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer (e.g., customs duties, import taxes, bank fees).

(3) The customer has various payment options available, which are specified in the seller's online shop (e.g., credit card, Apple Pay, Google Pay, Klarna, PayPal, prepayment/bank transfer).

(4) Discount Regulation for Prepayment: If the seller grants a discount for the payment method "Prepayment / Bank Transfer" (e.g., by entering the discount code SKONTO2), this price reduction applies exclusively to a manual bank transfer to the seller's business account within 21 days of contract conclusion. The use of the discount code for other payment service providers (such as PayPal, credit card, Klarna, etc.) is not permitted. The seller reserves the right to reclaim unjustified discount amounts or to cancel the order.

(5) Financing & Installment Purchase: Through external service providers such as PayPal or Klarna, the customer may be offered installment payments (e.g., PayPal installment payment from an order value of €199) – subject to a positive credit check by the respective provider. The processing takes place directly between the customer and the financing service provider.

§ 4 Delivery, Shipping and Transfer of Risk

(1) The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed.

(2) If the transport company returns the dispatched goods to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment if they are responsible for the circumstance that led to the impossibility of delivery. This does not apply to the costs of dispatch if the customer effectively exercises their right of withdrawal.

(3) Transfer of Risk for Consumers: If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods only passes to the customer or an authorized recipient upon delivery of the goods.

(4) Transfer of Risk for Entrepreneurs: If the customer is an entrepreneur (§ 14 BGB), the risk of accidental loss and accidental deterioration passes to the customer upon delivery of the goods to the transport company or the person otherwise designated to carry out the shipment (§ 447 BGB).

§ 5 Voluntary 30-Day Return Policy & Statutory Right of Withdrawal

(1) Statutory Right of Withdrawal: Consumers generally have a statutory 14-day right of withdrawal for distance contracts. Details can be found in the seller's separate cancellation policy.

(2) Voluntary Extension to 30 Days: Beyond the statutory right of withdrawal, the seller grants consumers a voluntary return policy of a total of 30 days from receipt of goods. A prerequisite for exercising the voluntary return policy is that the goods are returned to the seller unused, complete, undamaged, and in their original packaging.

(3) Return Costs: When exercising the right of withdrawal or the voluntary return policy, the buyer bears the direct costs of the return shipment. If the seller optionally offers the customer a return label, a flat fee (e.g., €9.99 within Germany) will be deducted from the refund.

(4) Special Case for Bundles / Product Sets: If a discounted product set (bundle) is only partially canceled or returned, the discount included in the set will be canceled. The item remaining with the customer will be charged at the regular individual price and offset against the refund amount.

(5) Exclusion: The right of return does not apply to individually manufactured or personalized products (e.g., custom-made items, engravings), sealed goods for hygiene or health protection reasons (after removal of the seal), and hazardous materials.

§ 6 Retention of Title

(1) For consumers, the seller retains title to the delivered goods until full payment of the purchase price owed.

(2) For entrepreneurs, the seller retains title to the delivered goods until all claims from a current business relationship have been fully settled.

§ 7 Liability for Defects (Warranty)

(1) Unless otherwise stated in the following regulations, the statutory provisions for liability for defects apply.

(2) For entrepreneurs, the following additionally applies:

• An insignificant defect generally does not establish claims for defects.
• The seller has the choice of the type of supplementary performance.
• The limitation period for claims for defects is one year from the transfer of risk.
• The statutory rights of recourse under § 478 BGB remain unaffected.
• The commercial inspection and complaint obligations according to § 377 HGB must be strictly observed by the entrepreneur. If the customer fails to make the notification regulated therein, the goods are deemed approved.

§ 8 Limitation of Liability

(1) The seller is liable to the customer for all contractual, quasi-contractual and statutory, as well as tortious claims for damages and reimbursement of expenses according to the following rules:

• Unlimited liability for intent and gross negligence.
• Unlimited liability for intentional or negligent injury to life, limb, or health.
• For the violation of an essential contractual obligation (cardinal obligation), liability is limited to the contract-typical, foreseeable damage, provided that there is no intent or gross negligence.
• Based on a guarantee promise, unless other regulations have been made in this regard.
• Based on mandatory liability, such as under the Product Liability Act.

§ 9 Product and Shop Reviews

(1) The seller reserves the right to invite customers via email to submit a review for purchased products or shop services after an order has been placed or goods have been delivered.

(2) The customer can object to receiving review requests at any time without giving reasons with effect for the future (e.g., via the unsubscribe link in the respective email or by email to support@roofify.de), without incurring any costs other than the transmission costs according to the basic rates.

§ 10 Use of Modern Technologies, AI & Sales Notifications

(1) To optimize operational processes, customer service (e.g., chatbot functions), and the shopping experience, the seller uses modern software technologies and artificial intelligence (AI) systems. Automated decision-making that has legal effects on the customer (Art. 22 GDPR) does not take place.

(2) To inform shop visitors about the popularity of products, the seller may display small, automated notifications (social-proof pop-ups) in the shop. Only the buyer's first name and approximate location/city (e.g., "Timo from Troisdorf just bought product X") are used here.

(3) Further details on the technical procedures as well as on objection and opt-out options can be found in the seller's privacy policy.

§ 11 Data Protection

The processing of personal data is carried out strictly according to the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Detailed information on the type, scope, and purpose of data processing as well as the rights of data subjects can be found in the seller's Privacy Policy.

§ 12 Alternative Dispute Resolution

(1) The EU Commission provides a platform for online dispute resolution on the internet at the following link: https://ec.europa.eu/consumers/odr

(2) The seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 13 Applicable Law and Jurisdiction

(1) For all legal relationships between the parties, the law of the Federal Republic of Germany applies, excluding the laws on the international sale of movable goods (UN Sales Convention). For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law with its seat in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business (Troisdorf).

§ 14 Final Provisions

Should any provision of these GTC be or become invalid, the remainder of the contract shall remain valid. In place of the invalid provision, the relevant statutory provisions shall apply.