Privacy Policy – Data controller

Stöcker & Siepmann-Derks GbR (Roofify Shop)
Alte Poststr. 2
53840 Troisdorf
Germany
E-mail: support@roofify.de

The Roofify Shop takes the protection of your data very seriously. This privacy policy informs you about the nature, scope, and purpose of the processing of personal data, as well as your rights. If you have any questions about data protection, you can contact us at any time using the contact details provided above.

General Terms and Conditions (GTC)

Stöcker & Siepmann-Derks GbR (Roofify Shop)

§ 1 Scope of application and contracting parties

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts for the delivery of goods concluded between Stöcker & Siepmann-Derks GbR, Alte Poststr. 2, 53840 Troisdorf, E-mail: support@roofify.de (hereinafter "seller" or "Roofify") and the customer via the online shop at roofify.de (or roofify.shop).

(2) Consumer within the meaning of these GTC means any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to either their commercial or self-employed professional activity (§ 13 BGB). Entrepreneur means a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).

(3) The customer's differing or conflicting terms and conditions shall not become part of the contract unless the seller has expressly agreed to their validity in writing.

§ 2 Conclusion of the contract and ordering process

(1) The product descriptions contained in the seller's online shop do not constitute binding offers by the seller, but serve as the basis for the customer to submit a binding offer by the customer.

(2) The customer may submit the offer using the online order form integrated into the online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process ("Buy now" / "Place order with obligation to pay").

(3) The seller may accept the customer’s offer within five days:

• by sending a written order confirmation or an order confirmation in text form (email), whereby receipt by the customer is decisive, or
• by delivering the goods to the customer, or
• by requesting payment from the customer after they have placed their order (e.g., with PayPal Express or instant payment).

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the dispatch of the offer. If the seller does not accept the customer’s offer within the aforementioned period, this constitutes rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.

§ 3 Prices, shipping costs and payment terms

(1) The prices stated are total prices including the statutory German VAT (insofar as the prices are shown in the B2C area). Net prices shown in B2B customer views are subject to the applicable statutory VAT. Any additional delivery and shipping costs are shown separately in the respective offer or at checkout.

(2) For deliveries to countries outside the European Union (e.g., Switzerland, the United Kingdom, the USA), additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer (e.g., customs duties, import taxes, bank fees).

(3) The customer has various payment options available, which are indicated in the seller’s online shop (e.g., credit card, Apple Pay, Google Pay, Klarna, PayPal, advance payment/bank transfer).

(4) Discount for advance payment: If the seller grants a discount for the payment method “advance payment / bank transfer” (e.g., by entering the discount code SKONTO2), this price reduction applies exclusively when a bank transfer is made manually to the seller’s business account within 21 days of conclusion of the contract. Applying the discount code to other payment providers (such as PayPal, credit card, Klarna, etc.) is prohibited. The seller reserves the right to subsequently claim any unjustifiably deducted discount amounts or cancel the order.

(5) Financing & Instalment Purchase: Through external service providers such as PayPal or Klarna, the customer may be offered payment by instalments, subject to a positive credit assessment by the respective provider (e.g. PayPal Instalments for orders of €199 or more). The transaction is processed directly between the customer and the financing service provider.

§ 4 Delivery, Shipping and Transfer of Risk

(1) Goods are delivered by shipment to the delivery address specified by the customer, unless otherwise agreed.

(2) If the carrier returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful shipment if the customer is responsible for the circumstance that made delivery impossible. This does not apply to the cost of shipping the goods to the customer if the customer effectively exercises their right of withdrawal.

(3) Transfer of risk for consumers: If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer only when the goods are handed over to the customer or a person authorized to receive them.

(4) Transfer of risk for businesses: If the customer is a business (§ 14 BGB), the risk of accidental loss and accidental deterioration passes to the customer when the goods are handed over to the carrier or other person designated to carry out the shipment (§ 447 BGB).

§ 5 Voluntary 30-Day Right of Return & Statutory Right of Withdrawal

(1) Statutory right of withdrawal: Consumers generally have a statutory 14-day right of withdrawal for distance contracts. The details can be found in the seller's separate withdrawal policy.

(2) Voluntary extension to 30 days: In addition to the statutory right of withdrawal, the seller grants consumers a voluntary right of return for a total of 30 days from receipt of the goods. The prerequisite for exercising the voluntary right of return is that the goods are returned to the seller unused, complete, undamaged, and in their original packaging.

(3) Return shipping costs: When exercising the right of withdrawal or the voluntary right of return, the buyer shall bear the direct costs of returning the goods. If the seller optionally offers the customer a return label, a flat fee (e.g. €9.99 within Germany) will be deducted from the refund.

(4) Special provision for bundles / product sets: If a discounted product set (bundle) is revoked or returned only in part, the discount included in the set shall be cancelled. The item retained by the customer shall be charged at the regular individual price and offset against the refund amount.

(5) Exclusion: The right of return does not apply to individually manufactured or personalized products (e.g. custom-made products, engravings), sealed goods for hygiene or health protection reasons (after removal of the seal), or hazardous substances.

§ 6 Retention of Title

(1) With respect to consumers, the seller reserves ownership of the delivered goods until the purchase price owed has been paid in full.

(2) With respect to entrepreneurs, the seller reserves ownership of the delivered goods until all claims arising from an ongoing business relationship have been settled in full.

§ 7 Liability for Defects (Warranty)

(1) Unless otherwise provided in the following provisions, the statutory provisions on liability for defects shall apply.

(2) The following shall also apply to entrepreneurs:

• An insignificant defect generally does not give rise to any claims based on defects.
• The seller shall have the right to choose the type of subsequent performance.
• The limitation period for claims based on defects is one year from the transfer of risk.
• The statutory rights of recourse pursuant to § 478 BGB remain unaffected.
• Entrepreneurs must comply with the commercial duties to inspect and give notice of defects pursuant to § 377 HGB. If the customer fails to provide the required notice, the goods shall be deemed approved.

§ 8 Limitation of Liability

(1) The seller shall be liable to the customer for all contractual, quasi-contractual, and statutory claims, including tort claims, for damages and reimbursement of expenses in accordance with the following provisions:

• In cases of intent and gross negligence, liability is unlimited.
• In the event of intentional or negligent injury to life, body, or health, liability is unlimited.
• In the event of a breach of an essential contractual obligation (cardinal obligation), liability is limited to the contractually typical, foreseeable damage, unless the breach involves intent or gross negligence.
• Due to a guarantee promise, insofar as no other provision has been made in this regard.
• Due to mandatory liability, such as under the Product Liability Act.

§ 9 Product and Shop Reviews

(1) After an order has been completed or the goods have been delivered, the seller reserves the right to invite customers by email to submit a review of the products purchased or the shop service.

(2) The customer may object to receiving review requests at any time, without stating reasons, with effect for the future (e.g. via the unsubscribe link in the respective email or by email to support@roofify.de), without incurring any costs other than transmission costs at the basic rates.

§ 10 Use of Modern Technologies, AI (Artificial Intelligence) & Sales Notifications

(1) To optimize operational processes, customer service (e.g., chatbot functions), and the shopping experience, the seller uses modern software technologies and artificial intelligence (AI) systems. No automated decision-making that produces legal effects concerning the customer (Art. 22 GDPR) takes place.

(2) To inform shop visitors about the popularity of products, the seller may display small, automated notifications (social proof pop-ups) in the shop. These use only the buyer's first name and approximate location/city (e.g., “Timo from Troisdorf just bought Product X”).

(3) Further details on the technical procedures and the options for objecting and opting out can be found in the seller's Privacy Policy.

§ 11 Data Protection

Personal data is processed strictly in accordance with the requirements of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Detailed information on the type, scope, and purpose of data processing, as well as data subject rights, can be found in the seller's Privacy Policy.

§ 12 Alternative Dispute Resolution

(1) The EU Commission provides an online platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr

(2) The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Applicable Law and Place of Jurisdiction

(1) All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of movable goods (UN Convention on Contracts for the International Sale of Goods). For consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law domiciled in the sovereign territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's registered office (Troisdorf).

§ 14 Final Provisions

Should any provision of these General Terms and Conditions be or become invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.