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Terms and Conditions
General Terms and Conditions (GTC)
with customer information
- Table of Contents
- Scope of Application
- Formation of the Contract
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping
- Retention of Title
- Warranty and Defect Rights
- Liability
- Gift Vouchers
- Choice of Law
- Place of Jurisdiction
- Codes of Conduct
- Out-of-Court Dispute Resolution
1. Scope of Application
1.1 These General Terms and Conditions apply to all contracts for the purchase of goods concluded between Stöcker & Siepmann-Derks GbR (hereinafter referred to as "Provider") and its customers via the online shop Roofify.shop.
1.2 Deviating or supplementary terms and conditions of the customer shall not apply unless their validity has been expressly agreed to in writing.
1.3 The regulations apply equally to the purchase of goods and the purchase of vouchers, unless expressly stated otherwise.
1.4 A consumer is any natural person who enters into a legal transaction for private purposes. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a contract, acts in the exercise of their commercial or independent professional activity.
2. Terms of the Contract
2.1 The products displayed in the roofing online shop do not constitute a binding offer, but an invitation to place an order.
2.2 By submitting the order via the online shop, the customer
submits a binding contractual offer.
2.3 The contract is concluded as soon as the provider accepts the offer within five calendar days, either by:
- Sending an order confirmation
- Delivery of the goods
- or explicit request for payment
The contract is deemed concluded at the time when the first of these actions occurs.
2.4 If no acceptance takes place within the acceptance period, the offer is deemed rejected.
2.5 When using a payment service provider (e.g. PayPal, credit card or similar), the provider already declares acceptance of the offer upon completion of the ordering process.
2.6 The contract text will be saved after the contract is concluded and sent to the customer in text form. Customers with a user account can view their orders there at any time.
2.7 Input errors can be corrected at any time before submitting the order. The order is only binding when the last order button is pressed.
2.8 The contract language is German.
2.9 Communication usually takes place via email. The customer must ensure that the email address provided is accessible.
3. Right of Withdrawal
3.1 Consumers have a statutory right of withdrawal.
3.2 The scope, period, and exercise of the right of withdrawal result from the explicit withdrawal policy, which is available in the online shop.
4. Prices and Payment Terms
4.1 All prices in the online shop are in Euros.
Unless otherwise stated, prices include statutory VAT
and exclude shipping costs.
4.2 For deliveries to countries in the European Union, additional charges
(e.g. customs duties or bank fees) may apply, which are to be borne by the customer.
4.3 The available payment methods will be displayed during the ordering process.
4.4 For advance payment, the invoice amount is due immediately after conclusion of the contract.
4.5 For payments via payment service providers (e.g. PayPal, Klarna, credit card, etc.), processing is carried out directly via the respective provider. A credit check may be part of the payment approval process.
4.6 Claims may be assigned to a payment service provider as part of the payment processing. However, the provider remains the contact person for all questions regarding orders, deliveries, and complaints.
5. Delivery and Shipping
5.1 Delivery will be made to the address specified by the customer within the designated delivery area.
5.2 If delivery fails due to occasional failures attributable to the customer, the customer shall bear the resulting additional costs.
5.3 For consumers, the risk of accidental loss or
deterioration of the goods passes to the customer only upon delivery of the goods,
unless the customer has commissioned the shipping service provider themselves.
5.4 If an item is not deliverable or only partially deliverable, the customer will be informed immediately and any amounts already paid will be refunded.
5.5 Self-collection is not possible.
5.6 Vouchers are only provided digitally.
6. Retention of Title
The delivered goods remain the property of Stöcker & Siepmann-Derks GbR until full payment of all claims arising from the purchase contract.
7. Warranty and Defect Rights
7.1 The statutory provisions on liability for defects apply.
7.2 For entrepreneurs:
- The provider decides on the type of supplementary performance
- The warranty period for new goods is one year
- For used goods, the warranty is excluded
7.3 These limitations do not apply in cases of malice, assumption of a guarantee, personal injury, or mandatory statutory liability.
7.4 Merchants are subject to the duty to inspect and give notice of defects in accordance with § 377 HGB.
7.5 Consumers are asked to report transport damage immediately, but do not lose any rights by doing so.
8. Liability
8.1 The provider is fully liable in cases of intent, gross negligence, personal injury, and under the Product Liability Act.
8.2 In the event of slight negligence in breaching essential contractual obligations, liability is limited to foreseeable damage.
8.3 Further liability is excluded.
8.4 These regulations also apply to legal representatives and vicarious agents.
9. Gift Vouchers
9.1 Gift vouchers can only be redeemed in the online shop.
9.2 Validity is three years from the end of the year of purchase.
9.3 Cash payment or interest accrual is excluded.
9.4 Vouchers are non-transferable and cannot be credited retrospectively.
10. Choice of Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only insofar as mandatory protective provisions do not conflict.
11. Place of Jurisdiction
If the customer is a merchant or entrepreneur, the place of jurisdiction is the registered office ofStöcker & Siepmann-Derks GbR The provider is also entitled to sue at the customer's domicile.
12. Code of Conduct
DieStöcker & Siepmann-Derks GbR adheres to the Google Customer Reviews guidelines.
13. Out-of-Court Dispute Resolution
DieStöcker & Siepmann-Derks GbR is not obliged and not willing to participate in dispute resolution proceedings before consumer arbitration boards.
14. Review Requests by Email
14.1 The provider is entitled to contact customers by email after an order has been placed to request a review of the purchased products or the order processing.
14.2 These review requests are made within the framework of legal provisions and serve quality assurance and the improvement of the offering.
14.3 The customer can object to the use of their email address for this purpose at any time, without incurring any costs other than the transmission costs at the basic rates.
Status: 01.01.2026