contact

Contact – Roofify.shop (Stöcker & Siepmann-Derks GbR)

We're glad you want to get in touch with us. At Roofify, personal advice, quick responses, and genuine expertise are our focus. Whether it's about products, orders, or individual offers – we're happy to help you.

Company address

Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Germany

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Contact by e-mail

support@roofify.de

Our core working hours are from 7:30 AM to 2:00 PM – but as passionate craftsmen and supporters, we are usually active much longer and often until late in the evening for you.

You will usually receive a personal response within 4 hours – quick, reliable, and directly from an expert. And don't be surprised if we reply to you even on weekends or late at night!

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Telephone contact

Phone: +49 2241 54 52 436
WhatsApp: +49 176 25 85 70 72 - directly to chat

Direct, personal, and competent – speak directly with our expert team.

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Live chat in the shop

In addition, you can contact us at any time via the integrated chat function in our online shop. We will help you quickly with:

• Questions about tools for roofers, plumbers & carpenters
• Orders and shipping
• Returns and complaints
• Technical problem

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Data protection for contact

If you contact us by email, phone, or chat, your personal data (e.g., name, email address, phone number, chat content) will only be used to process your inquiry.

Legal basis for processing:
Art. 6 para. 1 lit. b GDPR (pre-contractual measures / contract execution)
Art. 6 para. 1 lit. f GDPR (legitimate interest in more efficient customer communication)

Your data will not be passed on to third parties and will be deleted after processing is complete, unless there are legal retention obligations.

Responsible party:
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Email: support@roofify.de

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Data protection – Live chat (Shopify Inbox)

For the chat function, we use Shopify Inbox from Shopify Inc.,
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.

The following data may be processed – if provided:

• Name
• Email address
• Chat content
• Technical metadata (e.g., time, IP address, browser)

The processing is exclusively for handling your inquiry.

Legal basis:
Art. 6 para. 1 lit. b GDPR
Art. 6 para. 1 lit. f GDPR

Data transfer to third countries (in particular Canada and possibly the USA) may occur and is based on the EU standard contractual clauses pursuant to Art. 46 GDPR .
Your data will be deleted as soon as the purpose of processing ceases to apply.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy