Contact
Contact – Roofify.shop (Stöcker & Siepmann-Derks GbR)
We’re glad you’d like to get in touch with us. With Roofify personal advice, quick replies, and genuine expertise are at the heart of what we do. Whether you have questions about products, orders, or custom quotes, we’re happy to help.
Business address
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Germany
Contact by email
support@roofify.de
Our core business hours are 7:30 a.m. to 2:00 p.m. – but as passionate craftspeople and support staff, we’re usually active much longer and often well into the evening to help you.
You’ll usually receive a personal reply within 4 hours – fast, reliable, and directly from an expert. And don’t be surprised if we reply directly even on weekends or late in the evening!
Contact by phone
Phone: +49 2241 54 52 436
WhatsApp: +49 176 25 85 70 72 - go directly to chat
Direct, personal, and knowledgeable – speak directly with our specialist team.
Live chat in the shop
You can also reach us anytime via the integrated chat function in our online shop. We’ll help you quickly with:
- Questions about tools for roofers, sheet metal workers & carpenters
- Orders and shipping
- Returns and complaints
- Technical issue
Privacy for contacting us
If you contact us by email, phone, or chat, your personal data (e.g. name, email address, phone number, chat content) used exclusively to handle your inquiry.
Legal bases for processing:
Art. 6(1)(b) GDPR (pre-contractual measures / contract fulfillment)
Art. 6(1)(f) GDPR (legitimate interest in more efficient customer communication)
Your data will be not shared with third parties and deleted once processing is complete, unless statutory retention obligations apply.
Controller:
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Email: support@roofify.de
Privacy – Live Chat (Shopify Inbox)
We use Shopify Inbox by Shopify Inc. for the chat function,
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.
The following data may be processed, if provided:
- Name
- Email address
- Chat content
- Technical metadata (e.g., time, IP address, browser)
Processing is carried out solely to handle your inquiry.
Legal basis:
Art. 6(1)(b) GDPR
Art. 6(1)(f) GDPR
Data may be transferred to third countries (in particular Canada and, where applicable, the USA), based on the EU Standard Contractual Clauses pursuant to Art. 46 GDPR .
Your data will be deleted as soon as the purpose of processing no longer applies.
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
