Contact

Contact – Roofify.shop (Stöcker & Siepmann-Derks GbR)

It's great that you'd like to get in touch with us. At Roofify personal advice, quick answers, and genuine expertise are at the heart of what we do. Whether it's about products, orders, or individual quotes – we are happy to help.

Company address

Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Germany

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Contact by email

support@roofify.de

Our core working hours are from 7:30 a.m. to 2:00 p.m. – but as passionate craftspeople and support staff, we are usually active for much longer and often until late in the evening to assist you.

You will usually receive a personal response within 4 hours – quickly, reliably, and directly from a specialist. And don't be surprised if we even reply directly on weekends or late in the evening!

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Telephone contact

Telephone: +49 2241 54 52 436
WhatsApp: +49 176 25 85 70 72 - go directly to the chat

Direct, personal, and competent – speak directly with our specialist team.

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Live chat in the shop

You can also contact us at any time via the integrated chat function in our online shop. We will be happy to help you quickly with:

• Questions about tools for roofers, tinsmiths & carpenters
• Orders and shipping
• Returns and complaints
• Technical problem

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Privacy policy for contacting us

If you contact us by email, telephone, or chat, your personal data (e.g. name, email address, telephone number, chat content) used exclusively to process your inquiry.

Legal bases for processing:
Art. 6 para. 1 lit. b GDPR (pre-contractual measures / contract processing)
Art. 6 para. 1 lit. f GDPR (legitimate interest in more efficient customer communication)

Your data will be not disclosed to third parties and deleted after processing has been completed, unless statutory retention obligations apply.

Controller:
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Email: support@roofify.de

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Privacy Policy – Live Chat (Shopify Inbox)

For the chat function, we use Shopify Inbox from Shopify Inc.,
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.

The following data may be processed, if provided:

• Name
• Email address
• Chat content
• Technical metadata (e.g., time, IP address, browser)

Processing is carried out exclusively to handle your inquiry.

Legal basis:
Art. 6 para. 1 lit. b GDPR
Art. 6 para. 1 lit. f GDPR

Data may be transferred to third countries (in particular Canada and, if applicable, the USA) and is based on the EU Standard Contractual Clauses pursuant to Art. 46 GDPR .
Your data will be deleted as soon as the purpose of processing no longer applies.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy