contact

Contact – Roofify.shop (Stöcker & Siepmann-Derks GbR)

We're glad you want to get in touch. At Roofify, personal advice, quick responses, and genuine expertise are our top priorities.Whether it's about products, orders, or customized quotes – we're happy to help.

Company address

Stöcker & Siepmann-Derks GbR - Roofify
Old Post Office Street 2
53840 Troisdorf
Germany

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Contact via email

sales@roofify.de
You will usually receivea personal response within 24 hours on weekdays – fast, reliable and uncomplicated.

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Telephone contact

Telephone: +49 2241 54 52 436
WhatsApp: +49 176 25 85 70 72 - go directly to the chat

Direct, personal and competent – ​​talk directly to our expert team.

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Live chat in the shop

Additionally, you can contact us at any time via the integrated chat function in our online shop. We'll help you quickly with:

• Questions about tools for roofers, plumbers & carpenters
• Orders and shipping
• Returns and complaints
• Technical problem

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Data protection for contact

When you contact us by email, telephone or chat, your personal data (e.g. name, email address, telephone number, chat content) will be used exclusively to process your request.

Legal basis for processing:
Article 6 paragraph 1 letter b GDPR (pre-contractual measures / contract processing)
Article 6 paragraph 1 letter f GDPR (legitimate interest in more efficient customer communication)

Your data will not be passed on to third partiesand will be deleted after processing is complete, unless there are legal retention obligations.

Responsible body:
Stöcker & Siepmann-Derks GbR - Roofify
Old Post Office Street 2
53840 Troisdorf
Email: sales@roofify.de

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Data Privacy – Live Chat (Shopify Inbox)

For the chat function, we use Shopify Inboxfrom Shopify Inc.
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.

The following data may be processed – if specified:

• name
• E-mail address
• Chat content
• Technical metadata (e.g., time, IP address, browser)

The data is processed solely for the purpose of handling your request.

Legal basis:
Article 6 paragraph 1 letter b GDPR
Article 6 paragraph 1 letter f GDPR

Data may be transferred to third countries (especially Canada and possibly the USA) and is based on the EU Standard Contractual Clauses pursuant to Art. 46 GDPR.
Your data will be deleted as soon as the purpose of the processing no longer applies.

Shopify's privacy policy:
https://www.shopify.com/legal/privacy