Privacy Policy – Data Controller

Stöcker & Siepmann-Derks GbR (Roofify Shop)
Alte Poststr. 2
53840 Troisdorf
Germany
Email: support@roofify.de

The Roofify Shop takes the protection of your data very seriously. This privacy policy explains the type, scope, and purpose of the processing of personal data, as well as your rights. If you have any questions about data protection, you can contact us at any time using the contact details above.

General Terms and Conditions (T&Cs)

Stöcker & Siepmann-Derks GbR (Roofify Shop)

§ 1 Scope and Contracting Parties

(1) These General Terms and Conditions (hereinafter “Terms and Conditions”) apply to all contracts for the delivery of goods concluded between Stöcker & Siepmann-Derks GbR, Alte Poststr. 2, 53840 Troisdorf, email: support@roofify.de (hereinafter “seller” or “Roofify”) and the customer via the online shop at roofify.de (or roofify.shop).

(2) A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that can be attributed predominantly neither to their commercial nor to their independent professional activity (§ 13 BGB). A business customer is a natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).

(3) Any terms and conditions of the customer that differ from or conflict with these terms shall not become part of the contract unless the seller has expressly agreed to their validity in writing.

§ 2 Conclusion of Contract and Ordering Process

(1) The product descriptions in the seller’s online shop do not constitute binding offers by the seller, but serve as the basis for the customer to submit a binding offer.

(2) The customer may submit the offer using the online order form integrated into the online shop. After adding the selected goods to the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the goods in the shopping cart by clicking the button that completes the ordering process (“Buy now” / “Place order with payment obligation”).

(3) The seller may accept the customer's offer within five days:

• by sending a written order confirmation or an order confirmation in text form (email), with receipt by the customer being decisive, or
• by delivering the goods to the customer, or
• by requesting payment from the customer after they have placed their order (e.g. with PayPal Express or immediate payment).

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.

§ 3 Prices, shipping costs and payment terms

(1) The prices shown are total prices including German statutory VAT (where prices are displayed in the B2C section). Net prices displayed to B2B customers are subject to the applicable statutory VAT. Any delivery and shipping costs are shown separately in the relevant offer or at checkout.

(2) For deliveries to countries outside the European Union (e.g. Switzerland, the United Kingdom, the USA), additional costs may apply in individual cases for which the seller is not responsible and which must be borne by the customer (e.g. customs duties, import taxes, bank fees).

(3) The customer can choose from various payment methods listed in the seller's online shop (e.g. credit card, Apple Pay, Google Pay, Klarna, PayPal, advance payment/bank transfer).

(4) Discount for advance payment: If the seller grants a discount for the payment method “Advance Payment / Bank Transfer” (e.g. by entering the discount code SKONTO2), this price reduction applies exclusively when the customer manually makes a bank transfer to the seller's business account within 21 days of contract conclusion. Applying the discount code to other payment service providers (such as PayPal, credit card, Klarna, etc.) is not permitted. The seller reserves the right to claim any unjustifiably deducted discount amounts or cancel the order.

(5) Financing & installment payments: Financing through external service providers such as PayPal or Klarna may be offered to the customer, subject to a positive credit check by the respective provider (e.g. PayPal installment payments for orders of €199 or more). The transaction is handled directly between the customer and the financing service provider.

§ 4 Delivery, Shipping and Transfer of Risk

(1) Goods are delivered by shipment to the delivery address specified by the customer, unless otherwise agreed.

(2) If the carrier returns the shipped goods to the seller because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment if they are responsible for the circumstances that made delivery impossible. This does not apply to the cost of shipping the goods to the customer if the customer validly exercises their right of withdrawal.

(3) Transfer of risk for consumers: If the customer is a consumer, the risk of accidental loss or accidental deterioration of the goods sold passes only when the goods are handed over to the customer or a person authorized to receive them.

(4) Transfer of risk for business customers: If the customer is a business (§ 14 BGB), the risk of accidental loss or accidental deterioration passes to the customer when the goods are handed over to the carrier or other person designated to carry out the shipment (§ 447 BGB).

§ 5 Voluntary 30-Day Right of Return & Statutory Right of Withdrawal

(1) Statutory right of withdrawal: Consumers generally have a statutory 14-day right of withdrawal for distance contracts. For details, please refer to the seller’s separate withdrawal policy.

(2) Voluntary extension to 30 days: In addition to the statutory right of withdrawal, the seller grants consumers a voluntary right to return goods within a total of 30 days of receiving them. To exercise the voluntary right of return, the goods must be returned to the seller unused, complete, undamaged and in their original packaging.

(3) Return shipping costs: When exercising the right of withdrawal or the voluntary right of return, the buyer bears the direct costs of returning the goods. If the seller offers the customer a return label as an option, a flat fee (e.g. €9.99 within Germany) will be deducted from the refund.

(4) Special terms for bundles / product sets: If a discounted product set (bundle) is only partially canceled or returned, the discount included in the set will be canceled. The item retained by the customer will be charged at its regular individual price and offset against the refund amount.

(5) Exclusions: The right to return does not apply to custom-made or personalized products (e.g. bespoke items, engravings), sealed goods for hygiene or health protection reasons (after the seal has been removed), or hazardous materials.

§ 6 Retention of Title

(1) With respect to consumers, the Seller reserves ownership of the delivered goods until the purchase price owed has been paid in full.

(2) With respect to businesses, the Seller reserves ownership of the delivered goods until all claims arising from an ongoing business relationship have been paid in full.

§ 7 Liability for Defects (Warranty)

(1) Unless otherwise provided by the following provisions, the statutory provisions on liability for defects apply.

(2) The following also applies to businesses:

• As a rule, a minor defect does not give rise to any claims for defects.
• The Seller may choose the method of subsequent performance.
• The limitation period for claims for defects is one year from the transfer of risk.
• Statutory rights of recourse under § 478 BGB remain unaffected.
• Businesses must comply with the commercial duties to inspect and give notice of defects under § 377 HGB. If the customer fails to give the notice required there, the goods shall be deemed approved.

§ 8 Limitation of Liability

(1) The Seller is liable to the customer for damages and reimbursement of expenses arising from all contractual, quasi-contractual, and statutory claims, including tort claims, under the following rules:

• Unlimited liability for intent and gross negligence.
• Unlimited liability for intentional or negligent injury to life, limb, or health.
• For breach of a material contractual obligation (cardinal obligation), liability is limited to the foreseeable damage typical for this type of contract, unless the breach was intentional or grossly negligent.
• Due to a guarantee promise, unless other terms have been agreed with respect to it.
• Due to mandatory liability, for example under the Product Liability Act.

§ 9 Product and Shop Reviews

(1) After an order has been completed or the goods have been delivered, the Seller reserves the right to invite customers by email to review the products they purchased or the shop service.

(2) Customers may object to receiving review requests at any time, without giving a reason, with effect for the future (e.g. via the unsubscribe link in the relevant email or by email to support@roofify.de), without incurring any costs other than transmission charges at the basic rate.

§ 10 Use of Modern Technologies, AI & Purchase Notifications

(1) To optimize operational processes, customer service (e.g. chatbot features) and the shopping experience, the seller uses modern software technologies and artificial intelligence (AI) systems. No automated decision-making that produces legal effects for the customer (Article 22 GDPR) takes place.

(2) To inform shop visitors about the popularity of products, the seller may display small, automated notifications (social proof pop-ups) in the shop. These use only the buyer’s first name and approximate location/city (e.g. “Timo from Troisdorf just bought Product X”).

(3) Further details about the technical processes and the options for objecting and opting out can be found in the seller’s Privacy Policy.

§ 11 Data Protection

Personal data is processed strictly in accordance with the requirements of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Detailed information about the nature, scope and purpose of data processing, as well as data subjects’ rights, can be found in the seller’s Privacy Policy.

§ 12 Alternative Dispute Resolution

(1) The EU Commission provides an online dispute resolution platform on the internet at the following link: https://ec.europa.eu/consumers/odr

(2) The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Applicable Law and Place of Jurisdiction

(1) All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods (UN Convention on Contracts for the International Sale of Goods). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

(2) If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, and has its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller’s registered office (Troisdorf).

§ 14 Final Provisions

If any provision of these General Terms and Conditions is or becomes invalid, the rest of the contract shall remain valid. The applicable statutory provisions shall apply in place of the invalid provision.