Returns & Refunds

Simple, fair and transparent

Not satisfied with your order or changed your mind? No problem – returns at Roofify are clearly explained and straightforward.

Right of withdrawal

You have the right to withdraw from your purchase within 30 days of receiving the goods .

👉Note: The statutory withdrawal period is 14 days – we voluntarily extend it to 30 days for you.

You can find all the details in our Withdrawal information .

Return requirements

Please make sure that the goods:

• Is unused
• Is complete
• Is in its original packaging
• Has no damage or signs of use

How the return process works

1. Send an email to support@roofify.de
2. You will receive all the information you need about the return
3. Send the goods back to us
4. After inspection, we will refund the purchase amount

Return deadline (important)

The return shipment must be handed over to a carrier within 14 days of exercising your right of withdrawal .

👉 This deadline is set out in § 355 German Civil Code (BGB) .

If the return is not sent back within the specified period, we reserve the right to refuse it.

Special terms for bundles (product sets)

Bundles (product sets) are offered at a discounted total price.

👉 Returning bundles:

• A return can be either complete (entire bundle) or partial possible
• For a full return, you will receive the full bundle price refunded

👉For For partial returns, the following applies:

If only part of the bundle is returned, the refund is calculated based on the regular individual prices of the products received .

In this case, the bundle discount no longer applies.

Example:

• Bundle price: €2,049.99
• Individual prices:
  • Product A: €229.99
  • Product B: €1,859.99

If only one product is returned, the remaining item will be priced as if it had been purchased individually .

Who pays the return shipping costs?

Return shipping options & costs:

1. Our returns service for standard parcels (Germany): If you wish, we can provide you with a DHL return label for parcels within standard dimensions. We charge a flat fee of €9.99 for this, which is deducted directly from your refund.
2. Returns of bulky goods & freight shipments: The flat fee of €9.99 does not apply to items that cannot be shipped as standard parcels due to their size or weight (e.g., folding machines, large tool sets, bulky goods or freight shipments). In this case, return shipping costs are calculated individually based on the effort involved and deducted from the refund or charged separately.
3. Shipping it yourself: You can also arrange the return yourself using a shipping provider of your choice. In this case, you pay the shipping costs directly to them.

Return shipping deadlines & return label cancellation

After registering your return or receiving our return label, you have 14 days to drop off the package with a shipping provider (e.g., DHL) (§ 355 Abs. 3 BGB).

• ⚠️ Label cancellation after 14 days: If the provided return label is not used to drop off the package within 14 days, the barcode/QR code expires and is canceled in our system.
• ⚠️ Late return: If the statutory 14-day return period passes without you dropping off the package, your return is considered overdue. In this case, we reserve the right to refuse late or unannounced returns or deduct any damages caused by the delay or loss in value from the refund.
  
  Alternatively, you can arrange the return yourself - in this case, you will only incur the actual shipping costs charged by your chosen shipping provider.

Outlet

The refund will be issued after the goods have been received and inspected:

• using the originally selected payment method

Canceling an order (before shipping)

As long as your order has not yet been shipped, you can cancel it at any time.

👉 Please email us as soon as possible at support@roofify.de or use the link below

Cancellation is no longer possible after shipping - in this case, the right of withdrawal applies.

Cancellation by Roofify

We reserve the right to cancel orders if:

• Shipping to the specified address is not possible
• There are incorrect price or product details
• There is a suspicion of fraud or misuse
• Payment issues

In these cases, you will be notified and receive a full refund.

Questions?

We're here for you:

📧 support@roofify.de
💬 Live chat on the website
📞 +49 2241 54 52 436 
     +49 176 25 85 70 72
💬 WhatsApp: +49 176 25857072

Request a return now →