SHIPPING CONDITIONS

💳 Payment Methods & 📦 Shipping Conditions – ROOFIFY

I. Payment Methods

We offer the following payment methods:

Prepayment / Bank Transfer (2% Discount)

Transfer the invoice amount to our bank account in advance. If you choose this payment method, we grant you a 2% discount if you enter the discount code SKONTO2 at checkout.

  • Please note: The discount is exclusively valid for payment by manual bank transfer. In case of unauthorized use of the code in combination with other payment service providers (e.g., PayPal or credit card), the discount will be forfeited, and the difference will be re-invoiced, or the order will be canceled.

Our bank details:

  • Recipient: Stöcker & Siepmann-Derks GbR
  • Bank: Kreissparkasse Köln
  • IBAN: DE40 3705 0299 0002 0407 67
  • BIC/SWIFT: COKSDE333XXX

Important notes on processing:

  • Purpose of transfer: Please be sure to state your order number in the purpose of transfer.
  • Payment deadline: The invoice amount must be transferred to our account within 21 days of contract conclusion. If payment is not received within this period, we reserve the right to cancel the order. The date of credit to our account is decisive for the payment receipt.
  • 📌 Shipping: Your goods will only be shipped after full payment has been received.

💳 Credit & Debit Cards

We accept:

  • Visa
  • Mastercard
  • American Express

The charge will be made immediately after the order is completed.

📱 Apple Pay & Google Pay

Fast and secure payment directly via your device.

  • 📌 Payment is authorized immediately after the order is placed.

🅿️ PayPal

Convenient payment via PayPal.

  • 📌 Shipping will take place after successful payment confirmation.
  • 📌 PayPal's terms of use apply.

🧾 Klarna (Invoice & Installment Purchase)

In cooperation with Klarna, we offer:

  • Purchase on account
  • Installment payment
  • 📌 Payment processing is carried out by Klarna Bank AB.
  • 📌 Availability depends on a positive credit check.

🌍 Local Payment Methods (depending on country)

Depending on the delivery country, additional payment methods may be available, such as:

  • EPS (Austria)
  • iDEAL (Netherlands)
  • Bancontact (Belgium)

🔒 Security

All payments are made via certified and encrypted payment providers.

  • 📌 We do not store sensitive payment data.

⚠️ General Information on Payment Methods

  • The actually available payment methods will be displayed to you at checkout.
  • We reserve the right to exclude individual payment methods in specific cases.
  • Shipping will only take place after successful payment confirmation by the service provider, depending on the chosen payment method.

II. Shipping Conditions

1. Shipping Area

Delivery is available within Germany, to countries in the European Union, and to selected international destinations. The countries supplied include in particular:

  • Germany
  • All EU member states
  • United Kingdom (UK)
  • Norway
  • USA, Canada, Australia

❌ Exclusion: Delivery to other countries – especially China, Japan, or Korea – is currently excluded. 👉 The currently available delivery countries will be definitively displayed to you at checkout.

2. Shipping Costs

Shipping costs depend on the delivery address, the weight, the size of the order, and the chosen shipping method, and are definitively displayed at checkout before the order is completed.

  • ✅ Free shipping for net order values of €250 or more: Applies exclusively to deliveries within Germany (unless otherwise specified).

  • 📌 Forwarding goods: Heavy or bulky tools that need to be delivered by freight forwarding are generally excluded from free shipping. Freight shipping is always charged!

  • ⚠️ Customs duties, taxes & fees for international orders: For deliveries to countries outside the EU (e.g., Switzerland, United Kingdom, Norway, USA, Canada, Australia), additional customs duties, import fees, and taxes may apply. These costs are not calculated or displayed by us and are to be borne by the buyer without exception.

3. Promotional Shipping (e.g., Black Friday, Special Offers)

As part of limited-time special offers (e.g., Black Friday, Cyber Week, anniversary promotions), free or discounted shipping may be granted. This applies exclusively to deliveries within Germany.

  • ⚠️ Important note: These promotions are valid exclusively on the respective promotion day or during the defined promotion period. Subsequent consideration or refund is excluded, even if the order is placed shortly before or after the promotion period.

4. No Subsequent Refunds for Shipping Cost Changes

Should shipping costs change subsequently due to price adjustments by our shipping service providers or internal calculation adjustments, there is no claim for a refund of the difference for orders already completed. Likewise, there is no claim for subsequent payment if shipping costs increase subsequently.

  • ❗ The shipping cost amount confirmed at checkout at the time of order always applies.

5. Delivery Time (non-binding guideline)

The stated delivery times are non-binding guidelines. Typically, the delivery time is:

  • 🇩🇪 Germany: 1-3 working days
  • 🇪🇺 EU: 4–8 working days
  • 📌 Start of delivery time: For prepayment, the delivery time begins on the day after full payment is received (credit to our account).
  • ⚠️ Delays: Deviations due to force majeure, supply bottlenecks, strikes, customs clearance, or seasonal peak loads of shipping service providers are possible and do not entitle to claims for damages within the legally permissible framework.

6. Shipping Service Provider & Transfer of Risk

Shipping is carried out by one of the following service providers:

  • DHL, DPD, GLS
  • UPS, FedEx
  • Freight forwarder (for heavy or bulky tools)

The selection of the appropriate shipping service provider is at Roofify's discretion. We pay particular attention to efficiency, reliability, and sustainability to avoid unnecessary transport routes.

  • ➡️ For entrepreneurs (§ 14 BGB): The risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover to the shipping service provider.
  • ➡️ For consumers (§ 13 BGB): The risk only passes to the customer upon handover of the goods.

7. Partial Deliveries

Partial deliveries are permissible insofar as they are reasonable for you as a customer. Additional shipping costs will only arise for you if this has been explicitly agreed upon in advance.

8. Returns & Refunds

Should a return occur, refunds will always be made via the payment method originally used for the purchase, for security reasons.

  • 📌 Details and deadlines can be found in our cancellation policy.

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