Returns & Refunds

Returns & Refunds

Simple, fair and transparent

Are you not satisfied with your order or have you changed your mind? No problem – at Roofify, returns are clearly regulated and straightforward.

Right of Withdrawal

You have the right to withdraw your order within 30 days of receiving the goods .

👉Note: The statutory withdrawal period is 14 days – we voluntarily extend it to 30 days for you.

All details can be found in our Cancellation Policy .

Conditions for a return

Please ensure that the goods:

  • are unused
  • are complete
  • are in their original packaging
  • show no damage or signs of use

How to return an item

  1. Send an email to sales@roofify.de
  2. You will receive all information for the return
  3. Return the goods to us
  4. After inspection, we will refund the purchase amount

Return period (important)

The return must be handed over to a transport company within 14 days of exercising the right of withdrawal .

👉 This period results from § 355 BGB .

If the return is not made within the deadline, we reserve the right to refuse the return.

Special features for bundles (product sets)

Bundles (product sets) are offered at a reduced total price.

👉 Return of bundles:

  • A return is possible either completely (complete bundle) or partially .
  • For a complete return, you will receive a refund of the full bundle price .

👉For partial returns:

If only part of the bundle is returned, the refund will be made based on the regular individual prices of the products received .

The price advantage included in the bundle will be forfeited in this case.

Example:

  • Bundle price: €2,049.99
  • Individual prices:
    • Product A: €229.99
    • Product B: €1,859.99

If only one product is returned, the remaining item will be charged as if it had been purchased individually .

Who bears the return costs?

  • In case of withdrawal: The **return costs** are borne by the buyer
  • In case of damaged or incorrect delivery: We will of course cover the costs

👉 **Optional return service:**
Upon request, we will provide you with a return label.

For this service, we charge a **flat-rate return fee contribution of €9.99**, which will be offset against the refund.

Alternatively, you can organize the return yourself – in this case, you will only incur the actual shipping costs with your chosen shipping service provider.

Refund

The refund will be processed after receipt and inspection of the goods:

  • via the originally chosen payment method

Cancellation of an order (before shipment)

As long as your order has not yet been shipped, you can cancel it at any time.

👉 Please send us an email to sales@roofify.de as soon as possible.

Once shipped, cancellation is no longer possible – in this case, the right of withdrawal applies.

Cancellation by Roofify

We reserve the right to cancel orders if:

  • Shipping to the specified address is not possible
  • There are incorrect price or product details
  • There is suspicion of fraud or misuse
  • Payment issues

In these cases, you will be informed and receive a full refund.

Questions?

We are here for you:

📧 sales@roofify.de
💬 Live chat on the website
📞 +49 2241 5452436
💬 WhatsApp: +49 176 25857072

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