FAQ – Frequently Asked Questions

📦 1. Order, Shipping & Delivery

What is the delivery time at Roofify?

Delivery time depends on availability and product:

• Germany: approx. 1–3 business days (for advance payment, from receipt of payment).
• EU countries: approx. 4–8 business days.
• Pre-orders / Forwarding goods: Shipping takes place directly after receipt of goods or after individual appointment.

From what order value is shipping free?

• Within Germany: Free shipping from €250 net order value (does not apply to forwarding goods).
• Below €250 net: Shipping costs will be transparently calculated for you in the checkout before purchase.

Does Roofify offer express shipping?

No, we currently do not offer express shipping. All orders are delivered as quickly as possible with our reliable partners (DHL, DPD, GLS, UPS, FedEx or freight forwarder).

💳 2. Payment Methods, Discount & Financing

What payment options are available?

We offer flexible and certified payment methods:

• Advance payment / Bank transfer: You save 2% discount with the discount code SKONTO2 in the checkout.
• Credit & Debit cards: Visa, Mastercard, American Express.
• Express Pay: Apple Pay, Google Pay, PayPal.
• Invoice & Installment purchase: Via Klarna or PayPal Installment Payment.

How does installment payment via PayPal work?

For orders over €199, you can conveniently finance your tools in monthly installments via PayPal. Simply select "PayPal Installment Payment" in the checkout – without additional paperwork or registration with Roofify.

How do I use the 2% discount for advance payment?

Enter the discount code SKONTO2 in the checkout and transfer the amount within 21 days.

⚠️ Important: The discount applies exclusively to manual bank transfers. If other payment service providers are used, the discount will be canceled.

🔄 3. Returns, Refunds & Cancellations

How long can I return items?

We grant a voluntarily extended 30-day return policy from receipt of goods (legally 14 days apply). Items must be unused, complete, and in their original packaging.

How do I initiate a return and who bears the costs?

1. Send an email to support@roofify.de or use our online return service.
2. Return shipping costs: In the case of a normal cancellation, the buyer bears the return shipping costs.
3. Optional service: We are happy to provide you with a return label. For this, we charge a low flat fee of €9.99 upon refund.
4. Damaged/Wrong goods: In this case, we will, of course, cover the return costs completely!

How are bundles (product sets) refunded in case of a partial return?

• Full return: You receive the full bundle price back.
• Partial return: If you return only individual items of a set, the retained item will be charged at the regular single price and the set price advantage will be forfeited.

🛠 4. Assortment, Brands & Expert Advice

Does Roofify exclusively sell professional tools?

Yes. Our assortment is specifically aimed at professionals in the roofing trade (roofers, plumbers, carpenters) as well as quality-conscious users. We carry top brands such as MASC, WUKO, FALZSID, FREUND, Dräco, Buschmann Tools, Leister, Hikoki and many more.

Does Roofify also offer tools for special techniques?

Yes! Whether you are looking for tools for double standing seam (e.g. Roll-Bender, seam closers), cordless machines for beading and nibbling, slate roofer tools or certified protective equipment for asbestos removal (TRGS 519) – you will find it with us.

Can commercial and private customers order?

Yes, both! We supply craft businesses, commercial customers, master roofing companies as well as ambitious DIY enthusiasts and private individuals.

📞 5. Service & Contact

How do I reach Roofify's customer service?

Our expert team consists of experienced craftsmen and e-commerce specialists. You can reach us quickly and directly:

• 📧 Email: support@roofify.de (Answer usually within 4 hours)
• 💬 WhatsApp: +49 176 25 85 70 72 (Direct chat)
• 📞 Phone: +49 2241 54 52 436

💬 Live Chat: Directly at the bottom right of the shop via Shopify Inbox

🧰 6. Hand Tools & Special Machines (Plumbers & Carpenters)

Does Roofify also offer cordless systems and mobile machines for construction sites?

Yes. For time- and labor-saving work directly on site, we offer mobile solutions such as cordless beading machines (e.g. Buschmann AccuBeader), electric seam closers (e.g. Wuko Sprinter, Double Falz Seamer), cordless strip nailers (e.g. HiKoki, Prebena) as well as cordless hot air tools from Leister.

What distinguishes normal plumbing tools from tools with plastic / protective jaws?

Tools with PVC or plastic jaws (e.g. from FALZSID or FREUND) prevent unsightly scratches and pressure marks when edging and folding. They are indispensable for processing color-coated sheets, aluminum, zinc or copper in visible areas (e.g. on parapets, eaves or verges).

Does Roofify offer engraved gifts or master plaques for anniversaries?

Yes! We carry traditional decorative and honorary hammers (forged and galvanized in gold, chrome or antique copper look). These can be provided with an individual engraving on request and delivered in an elegant wooden gift box – ideal as a gift for journeyman or master craftsman examinations, anniversaries or retirement.

🛡️ 7. Occupational Safety & Hazardous Material Disposal (TRGS 519)

Does Roofify carry products for certified asbestos disposal (TRGS 519)?

Yes. For standard-compliant roof renovation of existing buildings, we offer the legally required PPE and disposal equipment:

• Respiratory protection: FFP3 fine dust masks (e.g. 3M Aura 9332+ with exhalation valve).
• Protective clothing: Antistatic disposable coveralls (Cat. III Type 5/6).
• Packaging & Transport: Special asbestos big bags (e.g. for corrugated sheets up to 320 cm), residual fiber binders as well as barrier tapes and warning stickers.

🏬 8. Advice, Coils & Special Orders

Can I also inquire about large equipment or special tool sizes through Roofify?

Yes. If you need specialized workshop machines (such as segment folding benches from DRÄCO, coil trolleys or uncoiling systems from MASC) or unlisted diameters (e.g. for pipe expanders or bi-metal hole saws), our expert team will be happy to provide you with an individual offer.

Does Roofify also offer expert advice before purchase?

Absolutely. Our team consists of experienced professionals from the roofing and carpentry trades. You can contact us directly by email, WhatsApp or phone at any time for tricky detailed questions about standing seam projects, insulation material cuts or the right nailer selection.