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🇪🇺 EU shipping from €7.99 – Order now
Support hours: 7:30 AM – 2:30 PM
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@roofify.de.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@roofify.de.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@roofify.de.
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day
on which you or a third party designated by you, who is not the carrier, took possession of the goods.
👉 Note: The statutory withdrawal period is 14 days. We voluntarily extend this to 30 days.
To exercise your right of withdrawal, you must inform us
Stöcker & Siepmann-Derks GbR (Roofify)
Alte Poststr. 2
53840 Troisdorf
Germany
Email: support@roofify.de
Phone: +49 176 25 85 70 72
+49 176 25 85 70 72
by means of a clear declaration (e.g. by email or letter) of your decision.
To meet the deadline, it is sufficient for you to send the notification before the withdrawal period expires.
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
We may refuse repayment until:
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal.
👉 The deadline is met if you send the goods before the period of 14 days has expired.
👉 This regulation corresponds to § 355 German Civil Code (BGB).
If the return is not made within this period, we reserve the right to refuse acceptance of the return.
You bear the direct costs of returning the goods.
Optional return service:
Upon request, we will provide you with a return label.
For this service, we charge a flat-rate return shipping fee of €9.99 (DE), which will be offset against the refund.
Alternatively, you can organize the return yourself – in this case, you will only incur the actual shipping costs charged by your chosen shipping service provider.
You only have to pay for any loss in value of the goods
if this loss in value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.
For a smooth process, we ask that the goods are:
Bundles are offered at a reduced overall price.
👉 For a complete return:
You will receive the full bundle price back.
👉 For a partial return:
If only part of the bundle is returned, the refund will be made based on the regular individual prices of the retained products.
The price advantage included in the bundle will be proportionately forfeited in this case.
The right of withdrawal does not apply to:
Please inspect your order upon receipt and contact us immediately if:
We will find a solution as quickly as possible.
The fastest way to make an exchange is to return the item and place a separate new order.
(If you wish to withdraw from the contract, please fill out and return this form.)
To:
Stöcker & Siepmann-Derks GbR – Roofify
Alte Poststr. 2
53840 Troisdorf
Germany
Email: support@roofify.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on () / received on ()
Name of the consumer(s)
Address
Signature (only for notification on paper)
Date
(*) Delete as appropriate
Request return online: You can initiate your return directly through your customer account:
Sehr tolles Werkzeug, mehr gibt es nicht zu sagen
Praktisches Set, allerdings sehr lange Lieferzeit (~4 Wochen).
Hallo, danke für Ihr Feedback! Es tut uns leid, dass die Lieferzeit länger war als erwartet. Wir arbeiten daran, unsere Versandprozesse zu verbessern. Bei weiteren Fragen stehen wir gern zur Verfügung.
Alles super. Gern wieder.
