Contatti
Contact – Roofify.shop (Stöcker & Siepmann-Derks GbR)
It's great that you would like to get in touch with us. At Roofify personal advice, quick answers and genuine expertise are at the heart of what we do. Whether it's about products, orders or individual offers – we are happy to help.
Company address
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Germany
Contact by email
support@roofify.de
Our core working hours are from 7:30 to 14:00 – but as passionate tradespeople and support staff, we are usually active for you much longer and often until late in the evening.
You will generally receive a personal reply within 4 hours – quickly, reliably and directly from a specialist. And don't be surprised if we even reply directly on weekends or late in the evening!
Contact by telephone
Telephone: +49 2241 54 52 436
WhatsApp: +49 176 25 85 70 72 - directly to chat
Direct, personal and competent – talk directly to our specialist team.
Live chat in the shop
You can also contact us at any time via the integrated chat function in our online shop. We will help you quickly with:
- Questions about tools for roofers, tinsmiths & carpenters
- Orders and shipping
- Returns and complaints
- Technical problem
Privacy policy for contacting us
When you contact us by email, telephone or chat, your personal data (e.g. name, email address, telephone number, chat content) used exclusively to process your request.
Legal bases for processing:
Art. 6 para. 1 lit. b GDPR (pre-contractual measures / contract processing)
Art. 6 para. 1 lit. f GDPR (legitimate interest in more efficient customer communication)
Your data will be not passed on to third parties and deleted after processing has been completed, unless statutory retention obligations apply.
Controller:
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Email: support@roofify.de
Privacy policy – Live chat (Shopify Inbox)
Per la funzione di chat utilizziamo Shopify Inbox di Shopify Inc.,
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.
A tal fine, possono essere trattati i seguenti dati, se forniti:
- Nome
- Indirizzo e-mail
- Contenuti della chat
- Metadati tecnici (ad es. momento, indirizzo IP, browser)
Il trattamento avviene esclusivamente per gestire la tua richiesta.
Base giuridica:
Art. 6, par. 1, lett. b del GDPR
Art. 6, par. 1, lett. f del GDPR
È possibile che i dati vengano trasferiti in Paesi terzi (in particolare Canada ed eventualmente Stati Uniti), sulla base delle clausole contrattuali standard dell'UE ai sensi dell'art. 46 del GDPR .
I tuoi dati verranno cancellati non appena verrà meno lo scopo del trattamento.
Informativa sulla privacy di Shopify:
https://www.shopify.com/legal/privacy
