Contatto
Contact - Roofify.shop (Stöcker & Siepmann-Derks GbR)
It's great that you would like to get in touch with us. At Roofify personal advice, quick answers and genuine expertise are the focus. Whether it's about products, orders or individual offers - we are happy to be there for you.
Company address
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Germany
Contact by email
support@roofify.de
Our core working hours are from 7:30 to 14:00 - but as passionate tradespeople and support staff, we are usually active for you significantly longer and often until late in the evening.
As a rule, you will receive a personal response within 4 hours - quickly, reliably and directly from a specialist. And don't be surprised if we reply directly even at the weekend or late in the evening!
Telephone contact
Telephone: +49 2241 54 52 436
Whatsapp: +49 176 25 85 70 72 - direct to chat
Direct, personal and competent - speak directly with our specialist team.
Live chat in the shop
In addition, you can contact us at any time via the integrated chat function in our online shop. We will help you quickly with:
- Questions about tools for roofers, sheet metal workers & carpenters
- Orders and shipping
- Returns and complaints
- Technical problem
Privacy regarding contact
If you contact us by email, telephone or via chat, your personal data (e.g. name, email address, telephone number, chat content) used exclusively to process your request.
Legal bases for processing:
Art. 6 para. 1 lit. b GDPR (pre-contractual measures / contract processing)
Art. 6 para. 1 lit. f GDPR (legitimate interest in more efficient customer communication)
Your data will be not disclosed to third parties and deleted upon completion of processing, unless statutory retention obligations apply.
Controller:
Stöcker & Siepmann-Derks GbR - Roofify
Alte Poststr. 2
53840 Troisdorf
Email: support@roofify.de
Privacy - Live Chat (Shopify Inbox)
Per la funzione di chat utilizziamo Shopify Inbox di Shopify Inc.,
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.
A tal fine, possono essere trattati i seguenti dati, se forniti:
- Nome
- Indirizzo e-mail
- Contenuti della chat
- Metadati tecnici (ad es. data e ora, indirizzo IP, browser)
Il trattamento avviene esclusivamente per elaborare la tua richiesta.
Base giuridica:
Art. 6, par. 1, lett. b GDPR
Art. 6, par. 1, lett. f GDPR
Può avvenire un trasferimento di dati verso Paesi terzi (in particolare Canada ed eventualmente USA), basato sulle clausole contrattuali standard dell'UE ai sensi dell'art. 46 del GDPR .
I tuoi dati vengono cancellati non appena viene meno la finalità del trattamento.
Informativa sulla privacy di Shopify:
https://www.shopify.com/legal/privacy